| As customers become more cautious and more skeptical,
so does the need for great testimonials become more critical. Most
of us have a few testimonials, but almost no one has a process for
systematically going after them as a strategic priority. Social
proof is one of the most powerful selling tools available and StreetSmart
Marketers make it a priority to obtain it and provide it to prospects.
Here are two ideas for generating testimonials that
I have found to be effective.
I have my phone set up, so that I can record directly
to my computer, using the Sound Recorder function. I use
it for when I am doing consulting on the phone. This way I can produce
a CD of suitable discussions, or develop transcripts. However
it has another very powerful use and that is for recording
testimonials.
Whenever you are talking with a client on the
phone, and you receive a compliment or have just completed a significant
piece of work, you should ask for a testimonial. Tell the client
how important testimonials are for you and how they help you
keep marketing costs down, and most people will be happy to oblige.
Ask the client to give it to you right over the phone and record
it there and then. Of course you have to tell the client you are
recording it and you have to ask for permission to use what they
say.
Once you have a recording, you can transcribe it and
send it back to your client asking them to put it on letter head
and to sign it. Alternatively you can put it as an audio track or
as text on your web site. For an example of this visit our
web site and listen to the audio track from a recent conference
call, where we had several graduates of our More Business For Your
Business coaching program talking about their experiences. www.results-exchange.com
Another way to really boost the number of testimonials
is to run a contest for your customers. Bill Phillips of Body For
Life, holds a contest every year to find out who in his customer
base has had the most dramatic improvement in their body as a result
of his program. He offers very generous prizes. Up to a million
dollars in prize money is offered.
The contest rules are very effective in generating
the right kind of testimonials. First you have to supply before
and after pictures. In addition you have to write an essay on how
BFL has changed your life. The right to use your entry as promotional
material is written into the entry process. This ensures BFL has
a steady stream of testimonials every year. Visit www.bodyforlife.com
to see how they do it.
You may not have a large sum of money to offer as
a prize, but with some ingenuity, StreetSmart Marketers can find
creative ways to offer very attractive prizes that will encourage
people to enter. Use the best testimonials to promote your
business. Use them in direct mail, in your advertising, on your
web site, arm your sales people with them.....use them anywhere
you can.
|