11 Profoundly Fast Ways To Fix A Website
Now, keep in mind...
The simple techniques that follow are ones that especially apply
to websites that feature a sales promo.
However, many of them will apply just as well to editorial-style
websites too.
Shall we?
1) Define your purpose in five words or less:
Is this a sales site? If so, that's the goal, "Sell ______________."
Is this a site to build the mailing list for an e-zine? Then, "Get
names for mailing list." It really needs to be that simple.
The more you try to get your site to accomplish in terms of variety,
the less it will accomplish in terms of quality results. Pick one
result you want, make it narrow, and stick to it. You can always
create other websites to serve other purposes.
2) Get a headline to the top of the first page:
Forget big logos. Forget splash pages. Forget Flash-driven, nifty
menus that leave us glaring at a "Loading... “sign. Get words
up top. Now. In bigger, readable type than you think you deserve.
And not just any words. Here's where you need a powerful emotional
'hook.' A big problem identified. A shocking statement. A huge benefit.
See next...
3) Get a big benefit 'above' the fold:
If your headline that I told you to post at the top of the page
(above) is benefit-driven, then you can check this one off as done.
If your headline is fear driven or something other than a clear
benefit, then just make sure you've got it mentioned in the body
copy that follows the headline. And apply the "no-scroll"
rule here too. That is, make sure the reader can see the benefit
before he or she starts scrolling down the site for the rest of
the text.
That said, about scrolling...
4) Get rid of "click here to continue" page breaks:
Ignore the grunts from the design department. For a fluid, more
effective reading experience, you want one long scroll. You need
one long scroll. The less clicking your readers do while they're
soaking up your message, the better. Don't let anyone tell you otherwise.
5) If it's a site for building a mailing list, get that signup
box "above the fold":
If email addresses are what you're after, where is the box that
asks readers to sign up for your free e-zine? It should be in one
of the corners, featured prominently, and should reassure readers
that there's no risk to their privacy in getting them to sign up
(which had better be true, too).
6) Strip away wasted graphics, and pointless links:
You've got a message. It's important. Why distract your readers
and risk having them missing what you have to say? You don't want
images that aren't relevant to your message, no matter how cool,
cute, or stylish. Nor do you want to give links to other websites
(at least, on a promotional page) or things that do not further
the sale. Stay in control of the reader's attention.
7) Eliminate most technological "tricks":
Flashing banners, java-programming, flash-programming, animated
.gifs, or -- God help us-- frames on a web page are not only unnecessary
distractions, there is a risk they either will take too long to
download or, worse, they'll crash your website or even the user's
web browser. Resist, resist. And where they exist, obliterate.
8) Reread all your subheads:
Skim through the document and read the subheads you've used in
the copy. Not all of them have to sell, sell, sell. But it's a mistake
for none of them to do so. You need the subheads to keep hooking
the gaze of the page skimmer, which is what most people do when
they both read online and read the printed page of, say, a direct
mail package. The subheads are there to pull the reader back in.
Very well crafted subheads even offer a kind of leading structure,
a path, the reader will want to follow.
9) Check and recheck your offer:
After the mailing list is used, the offer for a product is vitally
important. When sales go wrong, it's often the reason they flop.
Is it the best possible offer the owner of the business can make?
Is there an aspect of the sale that can actually be fulfilled online
(both to cut costs and to give some instant-satisfaction urgency
to the buyer). Is there a better guarantee you can offer? And is
the guarantee featured close to the push for action? By the way,
you also need to make sure your reply page has some reassurance
of the security of the information needed to make the sale. Let
them know the site is secure.
10) Read the copy out loud:
This is an old technique that still works. Read the copy out loud
from the screen. You can even record it and then listen to the playback.
Are there any phrases that suddenly sound like lead balloons? Are
there sections that got boring or sounded long-winded? Or parts
so good you realized they should land closer to the front? You'll
discover flaws and opportunities this way that you'll completely
miss otherwise.
11) Get a cold read and local usability test:
Get at least three other people who know little or nothing about
the product or the website. Ask them to give the whole thing a dry
run. Let them read without giving them instructions on how to navigate.
Provide no warm-up about what to expect. Then wait to see what happens.
If they all have the same complaints, then you know what to do.
If the best response you get is that they like the copy, then you
still have work to do. If they start asking you questions about
the product and how to get it, then you've got a winner.
Sound good? One hopes. Good luck.
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